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GentleCath Support

We are here to help during this challenging time.

Helpful Resources During COVID-19 Coronavirus Pandemic

At ConvaTec, we understand that the COVID-19 (Coronavirus) situation is impacting everyone. We’re doing our part to be socially responsible while still ensuring that our customers can contact us and receive the support they need.

To keep employees and customers safe, we’ve adjusted our work arrangements, including work from home where possible, to maintain social distancing. As always, our me+ WOC nurses and product specialists are available, by phone or email, to answer any questions or concerns you may have.

Please also know our continence care products, whether produced by ConvaTec or in partnership with outsourced partners, are not manufactured in countries with high levels of reported cases of coronavirus, this includes China and Italy. The situation is changing daily and therefore, ConvaTec has a dedicated team tasked with continually reviewing the situation, maintaining close collaboration with our suppliers and logistics partners, and communicating changes as the situation evolves. To learn more click here.
If you have any questions or concerns, please contact our me+™ Team at 1-800-422-8811 (M-F, 8:30AM – 7:00 PM Eastern Time) or email:

Adjusting to cathing can be tough, with a range of practical, physical and emotional challenges. You don’t have to figure it out alone. Call and talk to a member of the me+ support team today. Call 1-800-422-8811 (M-F, 8:30 AM-7:00 PM ET).