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Cookie Policy

Convatec's policy on browser cookies

Learn about Cookies

Cookies are text files containing small amounts of information which are set on your device when you visit a website. The information which is stored in cookies is sent back to the originating website server on each visit, or to other vendors that provide services used in the delivery of the website. Cookies are useful because they allow a website to recognise the device you are using and provide you with a better website experience.

Cookies do lots of different jobs, like providing you with a secure website session, letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Cookies in themselves do not identify the individual user, just the computer or mobile device you are using via a randomly generated identifying tag.

Important: Cookies cannot be used to run code (run programs) or to deliver viruses to your computer.

Convatec Group (“we”) use cookies and similar technologies on each website that we operate. The technologies that we use include JavaScript tags, pixels, local storage, and web beacons, though for simplicity in this Notice we use the generic term “cookies” to mean all and any of them.

How we use Cookies

We use cookies for a range of purposes. They help us to present the Website to you, provide important functions (like requesting samples), and analyse how you arrive at and use the Website. We also use some cookies to tailor adverts to you when you are on the Website, and when you are browsing other websites.
Cookies provide us with information about how the Website is used so we can keep it as up to date, relevant and error free as possible. Further information about the types of cookies in use on the Website is set out below.

The types and categories of cookies we use:

Cookies enable a small amount of data to be stored on your device when you access websites and mobile applications on the internet. Cookies can be either:

  • Session cookies - these expire when you close your browser and do not remain on your device; or
  • Persistent cookies - these are stored in the longer-term on your device. They are normally used to make sure the site remembers your preferences.

Your choices in relation to cookies:

When you first visit the Website, you will be asked to confirm whether you agree to performance, functional, targeting, and social cookies being placed on your device. You can change your choices at any time by clicking on the “Change Consent Preferences” link at the bottom of the Website. At the same time, a small number of strictly necessary cookies will be placed on your device automatically to allow the website to function.

Please note that if you choose not to accept cookies, or if you configure your browser settings to reject all cookies (including strictly necessary cookies), certain functions and services on the Website may not be available to you and this will also affect our ability to update the Website to cater for your preferences and improve the Website’s performance.

See what types of Cookies Convatec uses:

You can view a comprehensive list of the cookies used by Convatec in the Cookie list.

Category 1: Strictly necessary cookies

These Cookies are necessary to provide the requested experience.

Strictly necessary cookies are essential to enable you to move around the Website and use its features and/or services. These cookies allow the Website to provide essential services to you.

The Website uses strictly necessary cookies to:

  • Identify you as being logged in to the Website
  • Remember things like information you've entered on forms when you navigate to different pages during your session on the Website
  • Remember things like service selections you have made which are essential for us to provide you with services you have requested
  • Make sure you connect to the right service on the Website when we make any changes to the way the Website works
  • Identify your consent preferences to the use of cookies on the Website
  • Manage the delivery of digital content to your browser
  • Protect against fraud and cyber-attacks on our services

View a list of the strictly necessary cookies we use on the Website


Category 2: Functional cookies

These Cookies help us deliver the services you request.

Functional cookies are used to remember information you provide when you browse the Website, as well as your choices. For example, they are used to store your user ID, language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users. These cookies are a combination of cookies set directly and those provided by third parties, who will also receive information that is collected through use of the cookie.

The Website uses functional cookies to:

  • Remember settings you've applied (such as layout, text size, preferences, and colours)
  • Remember selections you have made (such as search functions, product selections and service requests)
  • Apply customised content segments to individual users
  • Share information with partners to provide a service on the Website. The information shared is only to be used to provide the service, product, or function and not for any other purpose.
  • Enable live chat services, use of map and location services, video content for playback and site search functionality.

View a list of the functional cookies we use on the Website


Category 3: Performance cookies

These Cookies also help us enhance your online experience

Performance cookies allow us to monitor the Website and improve the user experience through insight and analysis. They collect information about how the Website is used, e.g., which pages users visit most often and where error messages are delivered. These cookies are provided by third parties such as, Google Analytics, who will also receive information that is collected through use of the cookie.

The Website uses performance cookies to:

  • Provide statistics on how the Website is used (including selections that you have made, and goods and services that you have viewed, during your use of the Website)
  • See how effective our adverts are
  • Enable us to track and improve the Website by analysing visitor behaviour and results
  • Improve the management and performance of tags on the Website
  • To collect user opinions and feedback on the Website experience or products offered

View a list of the performance cookies we use on the Website


Category 4: Targeting & Advertising Cookies

These Cookies use information about your browsing in order to make advertising more relevant to you and your needs.

These cookies collect information about your browsing habits on the Website to make advertising both on the Website and other websites you subsequently visit relevant to you and your interests, to limit the number of times those adverts are served to you and to help measure the effectiveness of advertising campaigns. These cookies are provided by third parties, who will also receive information that is collected through use of the cookie.
The Website uses targeting or advertising cookies to:

  • Tailor advertising presented on the Website and other websites you visit based on your interests and behaviour
  • Monitor and improve the effectiveness of our adverts
  • Limit the number of times you are shown adverts
  • Personalise your experience of the Website through targeted content and promotions
  • Test changes in the Website’s design and layout to enhance your experience of using it
  • Create a profile for you based on the products and services you’ve used or shown an interest in so we can update you on developments

View a list of the targeting & advertising cookies we use on the Website


Category 5: Social cookies

These Cookies help us enhance your social media experience

These are cookies that are set by a range of social media services we've added to the Website which enable you to share content or reactions (e.g., likes) to our product or services. These cookies are provided by third parties, who will also receive information that is collected through use of the cookie.

The Website uses social cookies to:

  • Enable you to share articles, content, or products of interest with your friends and social networks
  • Enable you to communicate through social media service your reactions or engagements with our content
  • Measure the effectiveness of social media advertising investments
  • Tailor advertising presented on the Website and other websites you visit based on your interests and behaviour

View a list of the social cookies we use on the Website


Where we store and process data

Information collected through cookies like IP address and unique visitor identifiers, may be stored and processed in your local region or transferred to other regional data centres around the world. Typically, the primary storage location is in the visitor’s local region or in the United States, often with a backup to a data centre in another region. The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create backups in order to protect the data in the event of the website not working.

Where local market options are offered by our vendors or third parties, these will take precedence over options involving the transfer of data to the United States or other regional centres. When we, or third parties engage in such transfers, a variety of legal mechanisms are used, including contracts such as the standard contractual clauses published by the European Commission under Commission Implementing Decision 2021/914, to help protect your rights and enable these protections to travel with your data.

By consenting to the categories of cookies detailed in this policy, you are providing consent for your data to be stored, processed, and transferred outside of your local region as described.


How to manage or opt out of Cookies

You can use this link to manage your cookie preferences on our website. Alternatively, to find out how to manage your cookies using browser settings for the most popular browsers see below.

Internet Explorer (Opens in a new window)

Firefox (Opens in a new window)

Google Chrome (Opens in a new window)

Safari (Opens in a new window)